Bookings are subject to the following terms and conditions as agreed to at the time of booking.
“Booking’ means the booking for a property
“Booking Conditions” means the terms and conditions of these booking conditions
“Booking Form” means the booking form supplied with on our Website.
“Contract” means the contract between You and the Owner for the Selected Property as may be amended from time to time in writing between You and the Owner.
“Data Protection Legislation” means the Data ProtectionAct 1998, or, from the date it comes into force in the UK,the General Data Protection Regulation (EU) 2016/679 (as applicable) and any other laws relating to the protection of personal data and the privacy of individuals.
“SSL” means Still Southwold Ltd “we” and “our” and “us” relate to the Owner.
“Property” means any of the properties advertised on the Website.
“Rental Fee” means the total fee for the Selected Property as set out on the Website or as otherwise agreed in writing including rental, heating, electricity, use of bed linen/towels
“Rental Period” means the period of time for which You wish to rent the Property as stated in the Booking Form or other written confirmation of the Booking from You.
“Still Southwold Ltd ” means Still Southwold Limited, a company registered in England and Wales with company number 10831488.
“Property” means the Property specified by You in a Booking.
“Website” means Still Southwold’s website stillsouthwold.co.uk
“You” means the person who makes a Booking.
A contract between you and SSL will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the booking form. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
Payment and cancellation
A non-refundable deposit of 30% of the holiday price is payable at the time of booking. Bookings made less than eight weeks before your arrival date must be accompanied by the full amount of the holiday charge.
The balance must be paid so as to arrive no later than eight weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
Still Southwold reserves the right to cancel your booking and reserve your deposit if the balance is not received by the due date
All cancellations must be immediately notified in writing. If you cancel your holiday more than 8 weeks before it is due to start then your deposit will be forfeit. If you cancel 8 weeks or less prior to the holiday then the full balance remains due and is not refundable.
We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
You may pay by credit card,debit card or BACs transfer
For bookings made less than 3 weeks before the start date of the Rental Period only debit card or BACs transferred will be accepted as payment.
Payments or part-payments made by use of a Coupon we have issued you are not refundable under any circumstances.
Re-booked holidays due to Covid19 pandemic are non refundable under any circumstances.
Use of Property
The number of persons and pets using the accommodation at any time must not exceed that stated on our website. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
Bookings cannot be accepted from persons under eighteen years of age.
You agree that the property will be used for personal and domestic purposes only
We (the owner) reserve the right to refuse a booking without giving any reason.
We or our representative reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
Still Southwold reserves the right to refuse Bookings from:
a) groups of people under the age of 21; and/or
b) hen or stag parties.
You must inform us at the time of Booking if your party fail on condition (a) and/or (b).
We reserve the right toterminate a Contract without prejudice to any rights and remedies accrued by Still Southwold or You which shall remain following termination and ask You and your guests to leave the Property immediately if it is deemed necessary by Still Southwold as a result of your behaviour or that of any of your guests or any other material breach of these Booking Conditions. In the event that your Contract is terminated in accordance with this condition 12.3, the Owner reserves the right not to refund to you any part of the Rental Fees in respect of the shortened Rental Period
Care of the Property
Tenancies normally commence at 4pm unless otherwise agreed and guests are required to vacate the property by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
Smoking or use of e-cigarettes anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused smoking will be at the expense of you.
Some of our properties accept a dog – a small charge is made to cover the additional housekeeping costs
You must ensure that dogs are properly controlled and supervised at all times, they must never be left unattended, they must not be allowed in the bedrooms or on the furniture, you are advised to bring a pet basket.
In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
Lock the doors and close the windows when they leave your property unoccupied.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
You may in no circumstance re-let or sublet the property, even free of charge.
The internet connection is available (at no extra cost) subject to technical availability.
The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building.
All inventory must remain in the property it was in at arrival and not be taken to another property.
Children under 18 must be supervised by their parents/guardians at all times.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
This property is privately owned. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.
Nothing in these Booking Conditions shall limit or exclude our liability for death or personal injury resulting from its negligence or for fraudulent misrepresentation or for any liability which cannot be excluded by law. Subject to this condition all warranties, conditions and other terms implied by statute or common law are, to the extent permitted by law, excluded from the Contract and The Owner shall not be liable for any actual or alleged indirect or consequential loss howsoever arising suffered by You, or for any loss (either direct or indirect) of profits, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhancer eputation or any other sort of economic loss. The aggregate liability of the Owner to You for breach of contract, misrepresentation, in tort or otherwise arising under or in connection with the Contract shall be limited to damages not exceeding three times the total amount of the Rental Fee received from You.
We shall not be liable for any delay or nonperformance of their obligations under the Contract to the extent that the performance is interrupted or prevented by any act or omission beyond its reasonable control. The Owner shall as soon as reasonably practicable upon it becoming aware of the same notify You.
For the purposes of this clause, capitalised terms not defined elsewhere in this Contract shall have the meaning set out in the Data Protection Legislation. The Owner is Data Controller of all Personal Data provided to Still Southwold by You.
The Owner will comply with the Data Protection Legislation and any directions issued by the Information Commissioner in the processing of such Personal Data.
To the extent that Still Southwold is a Processor, you agree that Still Southwold may Process the relevant Personal Data and may need to pass your Personal Data on to third parties and organisations who need to know them so that the Booking can be provided.
When acting as a Processor, Still Southwold shall:
– Process the Personal Data only to the extent necessary for the purpose of providing the services and in accordance with any written instructions from You and this Clause;
– implement and maintain appropriate technical and organisational measures in accordance with the Data Protection Legislation to ensure a level of security appropriate to the risks that are presented by such Processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data, taking into account the state of the art, the costs of implementation, the nature, scope, context and purposes ofProcessing and the likelihood and severity of risk in relation to the rights and freedoms of the Data Subjects;
– not transfer the Personal Data outside of the EEA unless adequate levels of protection are in place;
– ensure that any employees or other person sauthorised to Process the Personal Data are subject to appropriate obligations of confidentiality;
– not engage any third party to carry out its Processing obligations other than by way of a written contract which confirms that such third party will, at all times during the engagement, be subject to Processing obligations which comply with the Data Protection Legislation;
– as soon as reasonably possible and without undue delay notify You about any request (including subject access requests) or complaint received from Data Subjects without responding to that request (unless authorised to do so by You) and assist You by technical and organisational measures, insofar as possible, for the fulfilment of your obligations in respect of such requests and complaints at its then-current rates;
– notify You without undue delay as soon as Still Southwold becomes aware of any relevant breach in data security;
– maintain appropriate records and information in compliance with Data Protection Legislation and on request by You, make available such records and information necessary to demonstrate our compliance with this Clause and otherwise permit, and contribute to, audits carried out by You (or Your authorised representative) at its then-current rates; and
– on termination or expiry of this Contract, destroy orreturn (as You direct) all relevant Personal Data in its power, possession or control and delete all existing copies of such data except to the extent it is required to retain a copy of he Personal Data by law.
You acknowledge that Still Southwold may also Process and store your personal details for its own administration, market analyses and operational reviews.
You consent to Still Southwold appointing the third party Processors needed complete the relevant Bookings.
You acknowledge that Still Southwold will collect name, address, email and other contact details (as well as bank details, in some cases) in order to complete theBooking, and that Still Southwolds’ Processing ofsuch Personal Data shall continue for the duration of this contract
Please be aware that our properties are at a seaside location and are located near to a cliff edge please ensure that all your party are aware of the danger of getting too close to the cliff edge and that children and dogs are supervised at all times
Our properties are situation in a rural location and may experience grass cutting or farming noise on occasion. They are situated on a non-surfaced track. Due to the rural location there are insects and other animals in the environment. Whilst preventative action is taken to reduce these they can never be entirely eradicated.
Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after the client has returned from holiday will not be considered.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.